A fleet manager calls.

“I can't see my truck in the app.”

Somebody at Ford Otosan has to answer that. They need everything about that customer, in one look.

ConnecTruckAdmin Panel

The back office behind every connected truck.

Fleet managerI can't see my truck in the app.

Ford Otosan

CustomerVehiclesSubscriptionContracts

The problem

One question hides several more.

1Who is this customer, and which trucks are theirs?

2Have they approved the contracts?

3Which dealers have they authorized?

4What is the truck itself reporting?

FMS CRMcustomers · companies · vehicles · subscriptions

ConForcecontract approvals

DRMdealers · dealer users

CAPIvehicle inventory · fault codes

The panel puts them on one desk.

Look-up

Find the customer. Find the truck.

P

Customer Information

a person and their vehicles

contract approved

Co

Vehicle Information

the contacts on a truck

the subscriptions it must have

CIPSFOMAGLOB

D

Dealer Information

which customer authorized which dealer, for which truck

U

User Information

search by contact, company or role

Five searches. One sign-in.

Login As

See what they see. Leave a trace.

Step 1Pick the persona customer contact

Step 2Say whya login reason is asked for⚠ This action will be logged.

Step 3A linkthat lives for minutes

5:00

Step 4A sessionopened with a read-only markread-only

WhoAs whomWhyWhenFrom

staff usercustomer contact“cannot see truck in app”09:41 UTCIP address

Same door:Login As Dealer→ the dealer portal, in its observation mode

Vehicle Subscription

The panel asks. One service writes.

Start · Stop

VIN

Reason · 5 to 250 characters

Start SubscriptionStop Subscription

The panel does not write by itself.

One owner

The central service

writes to both systems

CAPICRM

makes up for a failed write keeps the activation log

What you are told

✓VINstarted

!VINrequires review

Unconfirmed is never shown as success.

Cancellation Requests

A customer who wants to leave.

The request

Pending →ApprovedRejected

One at a time, or in bulk.

Withdrawnby the customer

On approval

The subscription is switched off.

The customer gets an e-mail.

0languages

And if nobody decides?

→ approved by the nightly job

A customer who asked to leave is never left waiting.

TCU Hub

What each truck may do.

Smart Companion

on or off, truck by truck

No record = every flag off.

GSM

which dashboard warnings are passed on

Low oil

Coolant level

Water in fuel

Particulate filter

Proactive Maintenance

which health signals raise a notification

signal group

notify this truck

Pre-Trip Vehicle Check

as the trucks send them in

✓

✕

read-only

Mock screens · illustrative switches

Reference data

The service's own reference book.

Contracts

Privacy notice

Marketwhere it applies

Appwhich product

Versionwhich text

Languageone body each

AppWeb PortalLoyalty AppRTD AppUptimeData Act

approval required: yes / no

Service Point Listaddress · phone · coordinates · type

Vehicle Signalssignals · groups · group types

Software History Listsoftware versions, by control unit

One place to keep them.

Reports

How is the service doing?

Dashboard

active users and customers

Global Usage Report

usage, country by country

Tacho

0+error codes explained

remote tachograph downloads: automatic success rate

Error Code Report

DTC

fault codes, truck by truck

Customer Specific Reports

one customer

made to order, queued, then downloaded

Mock charts · illustrative shapes

Under the hood

Two parts. One owns the rules.

Web front endscreens · permission checks

.NET APIthe business rules

Azure SQLthe panel's own tables

Sign-in

Single sign-on for staff.

The menu shows each person only what their permissions allow.

On screen

EnglishTurkishRomanian

Customer e-mails in 24 languages.

Proof

0automated tests

Across the panel, the API and the rules behind them.

In short

When the fleet manager calls,
one person, at one desk, can:

Find them

See what they see

Fix what is wrong

Leave a record

ConnecTruck Admin Panel

Thank you.